My Sky box is telling me that my viewing card is not authorised

[Exiled-in-HH]

@Mark39 so there is no process at Sky CSs to reverse the cancellation of Sky+ cards when a Sky Q installation can not be completed?

[Mark39]

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@Exiled-in-HH wrote:

@Mark39 so there is no process at Sky CSs to reverse the cancellation of Sky+ cards when a Sky Q installation can not be completed?

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No.

[Exiled-in-HH]

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@Mark39 wrote:

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@Exiled-in-HH wrote:

@Mark39 so there is no process at Sky CSs to reverse the cancellation of Sky+ cards when a Sky Q installation can not be completed?

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No.

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@Mark39 So there is a process to reverse the cancellation🤔

Did you Yes rather than NO😉

[Mark39]

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@Exiled-in-HH wrote:

@Mark39 So there is a process to reverse the cancellation🤔

Did you Yes rather than NO😉

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🙄

[Annie+UK]

Sky CAN NOT reverse a card cancellation, how's that 😇

See question Q50 in my Sky Plus F⋅A⋅Q

[esj1]

@Annie+UK  my card has not been cancelled, merely stopped working and its impossible to get hold of the right agent to have a new REPLACEMENT card sent out. 

[Annie+UK]

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@esj1 wrote:

@Annie+UK  my card has not been cancelled, merely stopped working and its impossible to get hold of the right agent to have a new REPLACEMENT card sent out. 

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So why did you mention Sky Q in your other post? Ordering Sky Q initiates the cancellation of your card automatically

Also my post was not aimed at you, I would have @ or quoted you if it was

[Exiled-in-HH]

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@esj1 wrote:

@Annie+UK  my card has not been cancelled, merely stopped working and its impossible to get hold of the right agent to have a new REPLACEMENT card sent out. 

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@esj1 All the cancellation comments directed at you were strange🤔

It was obvious you just wanted a replacement card ... and any option of going to Sky Q was not possible😉