Discussion topic: My Sky box is telling me that my viewing card is not authorised
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Message posted on 13 Jun 2024 06:34 PM
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My Sky box is telling me that my viewing card is not authorised
My Sky box is telling me that my viewing card is not authorised, which means I. can't view any Sky channels.
I can view SkyGo on my phone and iPad but obviously this isn't ideal.
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Message posted on 13 Jun 2024 06:38 PM
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Re: My Sky box is telling me that my viewing card is not authorised
Did you order, then cancel Sky Q?
Message posted on 13 Jun 2024 06:40 PM - last edited: 13 Jun 2024 06:40 PM
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Re: My Sky box is telling me that my viewing card is not authorised
If you order Sky Q and cancel your card gets stopped, you could try a New Install if this is not the case
Message posted on 13 Jun 2024 08:43 PM
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Re: My Sky box is telling me that my viewing card is not authorised
I have the same problem with a Sky + HD box and have had terrible customer service in trying to fix this. Transferred to 4 different agents, none of which have been able to help. Shocking! I will likely be leaving Sky after ten years due to this
Message posted on 13 Jun 2024 08:45 PM
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Re: My Sky box is telling me that my viewing card is not authorised
Message posted on 15 Jun 2024 06:03 PM
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Re: How to order a sky viewing card
Hi I am in the same boat here trying to get a new card but its impossible to get one. any help would be welcome.
Message posted on 15 Jun 2024 06:12 PM
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Re: How to order a sky viewing card
You posted the same issue on Thursday on the Sky+ board, so do you have Sky+ or Sky Q? Either way you'll need to call Sky to order and potentially pay for one.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 15 Jun 2024 08:59 PM
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NEED REPLACEMENT VIEWING CARD SKY + HD
I have had an infuriating few days dealing with non-existent Sky customer service whilst simply attempting to be sent out a new viewing card for the Sky+ box we use. Due to having a communal dish we are unable to switch to Sky Q however for the past 4 days have been unable to view any of the Sky+ channels we've already been charged for this entire month. Essentially the product I am paying for is not fit for purpose.
I have attempted to have a replacement card sent out and been transferred to at least 8 agents, kept on hold indefinitely and am no further forward in resolving the situation.
Does anyone have any idea how I can obtain a replacement viewing card for a Sky+ box
Thanks
Message posted on 15 Jun 2024 09:05 PM
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Re: How to order a sky viewing card
I have Sky + as we are unable to have Sky Q due to being on a communal dish. I managed to speak to someone on the retentions team today who said I just needed a new viewing card for this box to work but that she was ubalbe to send it. I was transferred to another remote call centre who literally asked me the same questions Ive been asked by around 8 other agents since Thursday and still no further forward,. I am baffled how it could be so difficult to simply send out a viewing card.
I am pretty much done with Sky now - worst customer service anywhere EVER!
Message posted on 15 Jun 2024 09:14 PM - last edited: 15 Jun 2024 09:16 PM
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Re: NEED REPLACEMENT VIEWING CARD SKY + HD
@esj1 as I asked before - why do you need a new Viewing Card? I'm wondering if that has a bearing on why Sky can't (apparently) order you a replacement.
Message posted on 15 Jun 2024 09:38 PM
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Re: NEED REPLACEMENT VIEWING CARD SKY + HD
@Mark39 Because I am receiving the message 'This viewing card is not authorised. If you have a new card please insert it now' when I try and watch any Sky channels. also anything recorded in the box previously is not visible either.
Its an old box, I have looked at the card and its probably worn out so I need a new card to see if it will work
I have paid for a full month of TV packages including Sky cinema and cant watch any of it and cant get anyone to assist. All I get is a robotic agent questioning me on Sky Q when I've made it clear multiple times we dont have Sky Q.
Abysmal
Message posted on 15 Jun 2024 09:42 PM
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Re: NEED REPLACEMENT VIEWING CARD SKY + HD
Message posted on 15 Jun 2024 11:08 PM
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Re: NEED REPLACEMENT VIEWING CARD SKY + HD
@Mark39 as I said in my earlier reply we have a communal dish so have been unable to have Sky Q installed. As a Sky customer of 10 years I was offered to switch to Sky Q but its not possible here.
Message posted on 15 Jun 2024 11:14 PM
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Re: My Sky box is telling me that my viewing card is not authorised
@esj1 have you submitted a formal complaint to Sky?
Message posted on 15 Jun 2024 11:23 PM
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Re: NEED REPLACEMENT VIEWING CARD SKY + HD
@esj1 wrote:
@Mark39 as I said in my earlier reply we have a communal dish so have been unable to have Sky Q installed. As a Sky customer of 10 years I was offered to switch to Sky Q but its not possible here.
Hmm. Seems odd that the robot is asking you about Sky Q, then. Normally ordering a replacement Viewing Card is a straightforward process. These must be a reason why Sky are apparently unable to place an order for you.
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