My Sky+ box is no longer being supported with software updates.

[Whitehalllane]

I I have been informed that Sky have stopped supporting my Sky+ box with software updates. I cannot afford to upgrade to Sky Q or any other option as I am on my .imit already. But my contacts does not expire untill June 2025. Because the service I receive under the contract I currently have is no longer being offered, surely I should be able to terminate my contract early without penalty? Can anyone advice me if this is correct, please? Thank you.

[Daniel0210]

@Whitehalllane 

There haven't been software updates to Sky+ boxes for years. Have you checked that if you upgrade to Sky Q your monthly charge doesn't actually decrease slightly? 

edit - typo

[nigea99]

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@Whitehalllane wrote:
I I have been informed that Sky have stopped supporting my Sky+ box with software updates. I cannot afford to upgrade to Sky Q or any other option as I am on my .imit already. But my contacts does not expire untill June 2025. Because the service I receive under the contract I currently have is no longer being offered, surely I should be able to terminate my contract early without penalty? Can anyone advice me if this is correct, please? Thank you.

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hi @Whitehalllane 

The lack of Software updates does not mean that your box will stop working - in fact they have not had any updates for a long time

SKY do seem to be using this 'lack of software updates' to try to get people to switch to Q or Glass/Stream but you do not need to at this point

BTW Switching to Q or Stream may not work out any dearer  & may even be cheaper but there are other factors to consider so you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

[Mark39]

@Whitehalllane there's no urgent need to upgrade. If youi have a Sky+HD box it will continue to function without any further updates.

[Whitehalllane]

Thank you for replying. I appreciate it. Obviously I have a lot to learn.......but I reckon it's no longer worth the trouble as you have told me all I need to know. Many thanks

[Whitehalllane]

Thank you for your reply. I have a lot to learn but you have helped me co e to a decision.

[FastEddie1]

Thanks for confirming this is just a Sky marketing ploy to get us to upgrade to Q.

I'll be keeping my Sky+HD box until it fails as I have loads of recordings and love its simplicity to use (& the App).

[TimmyBGood]

In the context of this thread it's worth noting that as of October 29th 2024 it is no longer possible to take a viewing card from a malfunctioning subscription Sky+ HD box and pair it with a replacement box acquired second hand.

[Annie+UK]

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@TimmyBGood wrote:

In the context of this thread it's worth noting that as of November 29th 2024 it is no longer possible to take a viewing card from a malfunctioning subscription Sky+ HD box and pair it with a replacement box acquired second hand.

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October

[TimmyBGood]

@Annie+UK 

Oops, yes.