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Discussion topic: Missing channels 123 and 163

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This message was authored by LeeSpalding1971 This message was authored by: LeeSpalding1971

Missing channels 123 and 163

Rang sky and was told that channels 123 and 163 would return in 24 hours. Still not back after 3 days. Not good enough sky and need a refund for paying for something I'm not getting. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Missing channels 123 and 163

Posted by a Superuser, not a Sky employee. Find out more

@LeeSpalding1971 wrote:

Rang sky and was told that channels 123 and 163 would return in 24 hours


What is happening when you try to watch either of them as they are working for me. If that is what Sky told you then it is a poor response.

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This message was authored by LeeSpalding1971 This message was authored by: LeeSpalding1971

Re: Missing channels 123 and 163

Says dish not getting signal. 

This message was authored by GD1 This message was authored by: GD1

Re: Missing channels 123 and 163

Posted by a Superuser, not a Sky employee. Find out more

@LeeSpalding1971  I doubt you'll get any refund for 2 missing channels.

 

Are any other channels missing?   Do you get the HD version or SD version?

 

If it's showing No Satellite signal then I'm afraid if you have a Sky+HD box you will need to obtain the services of an aerial specialist to realiogn your dish as Sky no longer support legacy equipment.  https://rxtvinfo.com/2023/old-sky-receivers-to-become-obsolete/

 

A misaligned dish would not correct itself in 24 hours so a bit confused by the info you were given.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mark39 This message was authored by: Mark39

Re: Missing channels 123 and 163

Posted by a Superuser, not a Sky employee. Find out more

@LeeSpalding1971 wrote:

Says dish not getting signal. 


That's an issue with your equipment, not a broadcast problem. Sky won't pay you any compensation for that, I'm afraid. You'll need to get your dish looked at, as previously posted.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Missing channels 123 and 163

Unlike Sky Q .... Sky+ customers are responsible for any issues with their reception equipment😉

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