Missing channels 123 and 163

[LeeSpalding1971]

Rang sky and was told that channels 123 and 163 would return in 24 hours. Still not back after 3 days. Not good enough sky and need a refund for paying for something I'm not getting. 

[caesarome]

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@LeeSpalding1971 wrote:

Rang sky and was told that channels 123 and 163 would return in 24 hours

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What is happening when you try to watch either of them as they are working for me. If that is what Sky told you then it is a poor response.

[LeeSpalding1971]

Says dish not getting signal. 

[GD1]

@LeeSpalding1971  I doubt you'll get any refund for 2 missing channels.

Are any other channels missing?   Do you get the HD version or SD version?

If it's showing No Satellite signal then I'm afraid if you have a Sky+HD box you will need to obtain the services of an aerial specialist to realiogn your dish as Sky no longer support legacy equipment.  https://rxtvinfo.com/2023/old-sky-receivers-to-become-obsolete/

A misaligned dish would not correct itself in 24 hours so a bit confused by the info you were given.

[Mark39]

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@LeeSpalding1971 wrote:

Says dish not getting signal. 

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That's an issue with your equipment, not a broadcast problem. Sky won't pay you any compensation for that, I'm afraid. You'll need to get your dish looked at, as previously posted.

[Exiled-in-HH]

Unlike Sky Q .... Sky+ customers are responsible for any issues with their reception equipment😉