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Discussion topic: Message on screen viewi g card not authorised ive gone through all the procedures to activate card

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This message was authored by Thomas30 This message was authored by: Thomas30

Message on screen viewi g card not authorised ive gone through all the procedures to activate card

Viewing card not authorised ive done all 3 procedures to activate but none have worked 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Message on screen viewi g card not authorised ive gone through all the procedures to activate c

Posted by a Superuser, not a Sky employee. Find out more

Have you previously ordered Sky Q?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Message on screen viewi g card not authorised ive gone through all the procedures to activate c

Posted by a Superuser, not a Sky employee. Find out more
Please Note: If you have ordered Sky Q your existing viewing card will eventually be cancelled, even if the Sky Q install fails for any reason. This will require you to request a new card from Sky if they have not already sent you a replacement (viewing cards are generic in that they will work in any Sky satellite box)
Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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