Discussion topic: Loss of subscription chanels

This message was authored by: adrianchurch · ‎18 May 2023

I am receiving the message 'press sky then red button to watch this HD chanel' on all my subscription chanels?

This message was authored by: Annie+UK · ‎18 May 2023

Have you ordered Sky Q or Sky Glass and cancelled the order?

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)

My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: adrianchurch · ‎18 May 2023

No, we haven't made any changes, we were watching a chanel last night and tried to continue watching today when we received the message. Thanks

This message was authored by: Annie+UK · ‎18 May 2023

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)

My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: adrianchurch · ‎18 May 2023

Thank you, I will try that tomorrow when I have time.

This message was authored by: adrianchurch · ‎19 May 2023

Thank you Annie, the new install didn't work but I managed to speak to sky support and it's now been re-installed. Thanks again.

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