Loss of subscribed channels

[Chris1512]

I turned my Tv on this morning and found that my sports channels and movie channels that I subscribe to have stopped working and I get a message to contact sky to upgrade. I have disconnected the system and rebooted it and I have checked and confirmed my account is active and up to date. All the other channels are working as normal and I have a good signal 

[Annie+UK]

Have you ordered Sky Q recently and canceled for any reason?

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Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here