Loss of subscribed channels in multiroom

[A954]

I don’t have a bubble? 

[Annie+UK]

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@A954 wrote:

I don’t have a bubble? 

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It's outside office hours and you don't get an automatic invite, someone it the Sky team needs to act to the escallation request I triggered

[jdh73]

annie i still don't see my bubble even though i have apparently been sent an invite. Where exactly is it meant to be as I have tried 3 different browsers on my laptop and not showing on my phone either?

Thanks

[Annie+UK]

Check out the link below that explains the process
Escalating a post to a Sky expert

[jdh73]

I know how the process is meant to work, but I do not see a chat bubble and I've been without use of the box for nearly 22 hours now.

[Annie+UK]

Nothing I can do, it's down to Sky to respond once escalated by a Superuser, we just click a link on a post

You could try phoning

[jdh73]

But that's my point. Mr+Flibbles+86 replied at 3.02pm to say they have sent an invite to chat, but I do not see it anywhere .

[jdh73]

As a vulnerable disabled customer I have found this whole process very distressing, but I'm not stupid, so you have to believe me when I say there is no chat bubble showing. As for trying to phone, I have been trying to do that since last night periodically, but I'm not in a position to be able to do that for any length of time.

Can anyone else help please.

[caesarome]

This issue has been reported to Sky's support teams to investigate as it was raised to Sky via a private forum on here.

If you haven't received the chat bubble I will alert Sky again to your post so look out for their post from tomorrow morning.

[jdh73]

Thank you @caesarome 

[Annie+UK]

@jdh73 I also escalated your other post earlier today

https://helpforum.sky.com/t5/Sky/Multiroom-not-working/td-p/4422267

[jdh73]

Trying to get through via the phone now instead, but already been on hold for 35 minutes.

[jdh73]

Lovely man on the phone fixed it in 2 mins by just reactivating the card. It shouldn't take nearly 24hrs to get a solution though, so next time I will stick to trying to get through on the phone instead of waiting for a non existing chat bubble.

[Rpl44]

I've been having the same issue for a few days now. 

[Annie+UK]

I have escalated your post to the Community Messaging Team

This link explains the escalation process