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Discussion topic: Loss of subscribed channels in multiroom

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This message was authored by mguz This message was authored by: mguz

Loss of subscribed channels in multiroom

Have main sky HD+ box in one room with all channels available to view which are part of chosen sky package. Problem recently arose when the sky+ box in second room has lost all sky subscribed channels. Still get free to view channels including Dave, Film4, Great! movie channels etc, but no sky channels and LFCTV subscription channel.

*Have removed and wiped/cleaned viewing card

*Unplugged all devices and rebooted

*Reset sky+ box

Message claiming not connected to broadband router, but was obviously connected before when all channels were available. Paying £22pm for multi-room and extra subscribed fee for LFCTV and getting nothing in return except free to view channels. Thinking of moving tv to BT. Any thoughts in how to fix?


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Loss of subscribed channels in multiroom

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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