This discussion topic has been answered Discussion topic: Loss of signal
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 11 Sep 2025 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
We've detected a problem with the signal
Best Answers
Message posted on 11 Sep 2025 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
No Signal or No Satellite Signal?
"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q
You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 11 Sep 2025 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
No Signal or No Satellite Signal?
"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q
You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
Message posted on 11 Sep 2025 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of signal
I have loss of signal
no satellite signal
Message posted on 11 Sep 2025 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of signal
@Michelle1100 wrote:I have loss of signal
no satellite signal
If you have Sky+ then it's up to you to sort out the signal issue because Sky no longer support Sky+.
Check the cables at the back of the box and make sure they are tightly screwed on. If you still have issues you'll need to contact an independent satellite installer at your own expense to check your dish and cabling.
Alternatively, it might be time to think about switching to Sky Q or Sky Stream.
Message posted on 11 Sep 2025 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of signal
Then the answer provided by @Annie+UK applies.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page