0

Discussion topic: Loss of satellite reception. Refund ?

Reply
Avatar for kevinforster
Level 0 icon
What's this?
This message was authored by: kevinforster

Message posted on ‎08 Mar 2024 05:41 PM

Loss of satellite reception. Refund ?

I reported a loss of satellite reception to Sky on 27 February but they can't send an engineer until 8 April. Am I entitled to a refund on my monthly subscription ?
Report post
Post 1 of 4
728 Views
0 Likes
Reply
Reply

All Replies

Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎08 Mar 2024 05:48 PM

Re: Loss of satellite reception. Refund ?

Posted by a Superuser, not a Sky employee. Find out more

@kevinforster  There is no legal obligation on sky to provide a refund for loss of tv services 

 

however if you give sky a call once the issue has been resolved they may offer a goodwill gesture payment for days without service 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 4
724 Views
0 Likes
Reply
Avatar for Annie+UK
Level 16 icon
What's this?
Superuser
This message was authored by: Annie+UK

Message posted on ‎08 Mar 2024 05:54 PM

Re: Loss of satellite reception. Refund ?

Posted by a Superuser, not a Sky employee. Find out more

Do you have SKY+ or have you posted in the wrong forum?

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Report post
Post 3 of 4
716 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Mar 2024 06:14 PM

Re: Loss of satellite reception. Refund ?

Posted by a Superuser, not a Sky employee. Find out more

@kevinforster 

Have you got Sky+?

If so have you got Sky Protect cover through Domestic and General Insurance?
If you haven't then Sky won't be sending an engineer for a Sky+ issue. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 4
704 Views
Reply
Reply