Loss of HD channels on my 2nd TV on multi room subscription.

[Diane116]

Had a sky + multi room subscription for 20+ years. I have now lost some of my HD channels on my second TV, the other TV is working OK. 

[Mark39]

What do you mean by 'lost'? What's happening or not happening when you try to watch them? Is there an error message? 

[Diane116]

Comes up as error no 28 advising me to find out how to upgrade my subscription

[Mark39]

@Diane116 that indicates that the box's Viewing Card has lost your viewing privileges. If the box is connected to the Internet, carrying out a New Install may restore them, otherwise you'll need to give Sky a call.

[Diane116 · Accepted solution]

All sorted now thanks on a phone call to sky