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Discussion topic: Keep getting message Satelite signal not available

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This message was authored by cuan22 This message was authored by: cuan22

Keep getting message Satelite signal not available

For the last while when we turn the TV on we often get the messgage Satelite signal not available. At first we assumed that it was a problem with the dish or the wires from the dish to the Sky+HD box. But then I discovered that some channels work OK - STV and Channel 5 to mention  a couple. The BBC channels were showing the error message. Earlier today, I turned the Sky box off at the wall and left it off for a good few minutes. When I restarted the box, everything seemed to work again althought here was some interference to the picture on BBC1. What I would like to know is if the problem is with the dish and wiring or is it a sign that our sky box is dying a slow death? (That will be a nightmare as I do not wish to upgrade as our TVs are so old they would not be able to connect to the Sky Q box) Any advice appreciated.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Keep getting message Satelite signal not available

Posted by a Superuser, not a Sky employee. Find out more

It's unlikely (but not impossible) to be a problem with your Sky box. Much more likely to be a dish or cabling problem - in particular the LNB where the cables connect at the dish end may be failing as they often do after 5 years or so.

 

It's perfectly possible to have a good signal on some channels, and no signal on others.

cuan22
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This message was authored by cuan22 This message was authored by: cuan22

Re: Keep getting message Satelite signal not available

So you think that it is more likely to be a problem with the dish? I assume that it would be necessary to call out a  sattelite engineer to sort that as it would not be something that my hysband could buy bits for and do himesel?

This message was authored by Mark39 This message was authored by: Mark39

Re: Keep getting message Satelite signal not available

Posted by a Superuser, not a Sky employee. Find out more

@cuan22 wrote:

So you think that it is more likely to be a problem with the dish? I assume that it would be necessary to call out a  sattelite engineer to sort that as it would not be something that my hysband could buy bits for and do himesel?



Yes, more likely a dish issue, I think. It would be best to get a local satellite engineer to take a look. If the dish is slightly out of alignment you would need a good (i..e. expensive!) signal meter to be able to re-align it accurately. It only has to be a degree or so out to disrupt the signal to some channels. 

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