Inserted sky card and activated but no channels

[tomsskygo]

I have inserted my sky card and pressed select to pair. On screen it displays Request was successful. Your channels will be available shortly. I have waited alright for pairing to complete. I have followed instructions to Update Software twice now and still the same. Any ideas. The Robot can't help.

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

[HeathHayle]

@tomsskygo is this a different box than you already had?

[tomsskygo]

No its the same card but reinserted in the same box. I have used my card in 2 different boxes for years but this time it hasn't worked. I have spoken to sky eventually and they are saying the box is faulty, they cannot talk to it. They are now offering me a Q box

[tomsskygo]

I have tried this twice and it made no change. Sky have checked and they cannot speak to box so they have offered a sky Q box free of charge

[Annie+UK]

Cards are now tied to a single box and you can no longer swap the card between boxes

[tomsskygo]

How long as been as I've swapped boxes numerous time in the last six months. I have 2 spare boxes I have fired up and both react the same way.

[Annie+UK]

This is a very recent policy change by Sky

[oj01]

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@tomsskygo wrote:

How long as been as I've swapped boxes numerous time in the last six months. I have 2 spare boxes I have fired up and both react the same way.

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Changed as recently as last week.

I'll tag in @nigea99 who has some helpful notes on switching to Sky Q 

[nigea99]

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@oj01 wrote:

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@tomsskygo wrote:

How long as been as I've swapped boxes numerous time in the last six months. I have 2 spare boxes I have fired up and both react the same way.

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Changed as recently as last week.

I'll tag in @nigea99 who has some helpful notes on switching to Sky Q 

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• As mentioned by @oj01 

  You may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

  SKY +/HD to SKY Q 

[tomsskygo]

Well the latest after over an hour on the phone to 5 humans. The last technician said he was unable to send out a replacement viewing card as the system will not allow him, as it's a legacy box i.e. being phased out. As I have agreed to have a Q box I'm to expect a reduction in my payments as I'm not getting what I am paying for.

I do have Sky Protect so I shall call them and ask for a replacement HD+ box tomorrow, see what they say. Thanks for everyone's support.

[oj01]

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@tomsskygo wrote:

Well the latest after over an hour on the phone to 5 humans. The last technician said he was unable to send out a replacement viewing card as the system will not allow him, as it's a legacy box i.e. being phased out. As I have agreed to have a Q box I'm to expect a reduction in my payments as I'm not getting what I am paying for.

I do have Sky Protect so I shall call them and ask for a replacement HD+ box tomorrow, see what they say. Thanks for everyone's support.

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A replacement Sky+HD Box (I doubt you'd get one anyway) would be no use as you still wouldn't be able to pair a viewing card to it.

[tomsskygo]

Your right. That comment related to Sky tech. saying Sky Protect do not have a HD+ box, I'm  a born disbeliver and wanted to find out myself.