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Discussion topic: Impossible to pair card with new Sky+HD BOX

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This message was authored by: Tascon

Impossible to pair card with new Sky+HD BOX

Have done everything as advised incl software updated perfectly and even can get channel 106 perfectly which Sky says shows that the card is paired. However cannot get sports channels 401-409

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This message was authored by: Daniel0210

Re: Impossible to pair card with new Sky+HD BOX

Posted by a Superuser, not a Sky employee. Find out more

@Tascon 

Unfortunately you can no longer pair a viewing card to a new / replacement Sky+ or Sky+HD box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: SKY1992bf

Re: Impossible to pair card with new Sky+HD BOX

Posted by a Superuser, not a Sky employee. Find out more

@Tascon  As of 29th October it's no longer possible to pair viewing cards to new boxes so I'm not sure how you can access 106 because you shouldn't be able to 

 

are you able to access other entertainment channels such as Sky Atlantic sky witness Sky max etc


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Tascon

Re: Impossible to pair card with new Sky+HD BOX

I can't get Sky Atlantic but never could with old box; can get Sky Witness but not Sky Max but have never tried to get it

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This message was authored by: Tascon

Re: Impossible to pair card with new Sky+HD BOX

As I can't get sports channel how do I ask Sky to stop my monthly fee and resign

This message was authored by: Daniel0210

Re: Impossible to pair card with new Sky+HD BOX

Posted by a Superuser, not a Sky employee. Find out more

@Tascon 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Sky will try to get you to upgrade to Sky Q/Stream/Glass if that's an option. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Mark39

Re: Impossible to pair card with new Sky+HD BOX

Posted by a Superuser, not a Sky employee. Find out more

@Tascon wrote:

Have done everything as advised incl software updated perfectly and even can get channel 106 perfectly which Sky says shows that the card is paired. However cannot get sports channels 401-409


I agree. Did they say they would send a signal to your Card in relation to the missing channels?

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