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Discussion topic: I've got sky sports but on the football I cannot access sky sports plus to watch other games

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This message was authored by rdcmason This message was authored by: rdcmason

I've got sky sports but on the football I cannot access sky sports plus to watch other games

I have Sky sports but i can't get sky sports plus to watch other games even though i press the red button. 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

@rdcmason because the functionality is not available via sky plus boxes

you can still watch via the Sky Sports mobile app via mobile devices (phone and tablet ) but not pc laptop or Mac


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

There is NO red button feature on Sky Plus, you need to use the mobile app or move to another Sky TV service

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
This message was authored by caesarome This message was authored by: caesarome

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

@rdcmason 

Taken from here:

 

https://www.sky.com/watch/skysportsplus#faqs

 

If you already have a full Sky Sports subscription, you’re all set! Sky Sports+ will automatically be added to your current Sky experience on Sky Glass, Sky Stream and Sky Q,.

 

 It’s included in your TV and the Sky Sports mobile app if you have a full Sky Sports subscription.

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This message was authored by Bottomboat This message was authored by: Bottomboat

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Is this a recent change because until last week I could access the red button but now it is not working?

This message was authored by caesarome This message was authored by: caesarome

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

@Bottomboat 

Thngs changed a few weeks ago when the football season started as what was previously available via the red button are now streamed over the internet to the Sports app on mobiles and tablets as well as Sky Q, Glass and Stream. 

If you have a Sky+ box then it isn't possible to access these streams I'm afraid

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This message was authored by Bottomboat This message was authored by: Bottomboat

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Thank you for thidsexplanation - it is really helpful.

Please may I just check something else - If I get a SkyQ will I be able to access the red button even without Broadband or will I need Broadband to access it? I don't have braodband and up to last week I could access the red button.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

@Bottomboat wrote:

Thank you for thidsexplanation - it is really helpful.

Please may I just check something else - If I get a SkyQ will I be able to access the red button even without Broadband or will I need Broadband to access it? I don't have braodband and up to last week I could access the red button.


@Bottomboat  you will need a broadband connection as the games are now streamed over the internet 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I've got sky sports but on the football I cannot access sky sports plus to watch other games

Posted by a Superuser, not a Sky employee. Find out more

ALL streamed content requires broadband

 

Sky Plus red button did not use streaming but extra channels via satellite, this has now changed as Sky are moving away from satellite slowly

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
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