I need to talk to a human but the automated voice keeps sending me in circles!!!

[usalmodeebe]

I need to talk to a human but the automated voice keeps sending me in circles.

I have three sky boxes in the house, one main box (Sky+ HD) and two multi room boxes (sky HD). All three come from the same satelite dish.

The main box and one of the multi room boxes are working perfectly, the other multi room box says no satelite signal.

So the problem must be the connection between the dish and the multi room box.

I need an engineer to come out and check the lines.

But I can't get through to a human on the telephone. I feel like ringing the cancellation telephone line just to get through to a human.

Any help would be greatly appreciated.

Usal.

[Annie+UK · Accepted solution]

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[usalmodeebe]

@Annie+UK 

Thank you for your quick reply.

I finally got through to a human and, as you said, they will not send out an engineer for sky+HD and skyHD boxes.

My options now are getting a third party satelite tech to fix the cabling or upgrade to SkyQ.

Is SkyQ worth getting?

How does SkyQ work for a main box and two multi room boxes?

We only use the sky boxes to watch TV, not to record or use any apps.

The human on the phone said that our house needs broadband for the multi room to work. Will using the multi room boxes take away bandwidth from other broadband uses as in working from home?

At the moment our broadband is 50MBs download and 20MBs upload. There is no fibre connection here as the house is located outside of urban areas and nearer to rural areas.

Thanks again,

Usal.

[nigea99]

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@usalmodeebe wrote:

@Annie+UK 

Thank you for your quick reply.

I finally got through to a human and, as you said, they will not send out an engineer for sky+HD and skyHD boxes.

My options now are getting a third party satelite tech to fix the cabling or upgrade to SkyQ.

Is SkyQ worth getting?

How does SkyQ work for a main box and two multi room boxes?

We only use the sky boxes to watch TV, not to record or use any apps.

The human on the phone said that our house needs broadband for the multi room to work. Will using the multi room boxes take away bandwidth from other broadband uses as in working from home?

At the moment our broadband is 50MBs download and 20MBs upload. There is no fibre connection here as the house is located outside of urban areas and nearer to rural areas.

Thanks again,

Usal.

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hi @usalmodeebe 

I think you may benefit by reading some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

SKY Minis get their SKY content from the main box (Satellite signals & recordings) and whilst they use a network connection between them this does not use external bandwith (although use of apps like Netflix & Disney do of course) BTW  they do need a router to assign IP addresses etc 

Any questions after reading my notes feel free to ask

[Claret+2020]

I need an engineer because my dish blew off line hence no picture on any channel and you can't get metal mickey to understand a simple instruction, can I speak to a human please

[nigea99]

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@Claret+2020 wrote:

I need an engineer because my dish blew off line hence no picture on any channel and you can't get metal mickey to understand a simple instruction, can I speak to a human please

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hi @Claret+2020 

Please may we ask - do you have a SKY +/HD system (which is where you have posted) or do you have SKY Q

If you only have SKY +/HD then SKY no longer provide hardware support and you would need to get a local independent installler to install a new dish.

(Note : If you have SKY protect then we beleive they also do not supply engineer supports but may offer up to £65 (I think) towards costs)

[Annie+UK]

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@Claret+2020 wrote:

I need an engineer because my dish blew off line hence no picture on any channel and you can't get metal mickey to understand a simple instruction, can I speak to a human please

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Sky don't sent engineers out to Sky+ customers any more, you'll need to find a local company or move to a newer Sky service