I need someone to come out and set up my tv to work with sky

[18apig223]

I have a sky package it includes tv with broadband I pay extra to have my bedroom tv connected to the same service since connection it has not worked 

[Annie+UK]

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

[Mark39]

---

@18apig223 wrote:

I have a sky package it includes tv with broadband I pay extra to have my bedroom tv connected to the same service since connection it has not worked 

---

Sky no longer provide engineer support for Sky+.

[Daniel0210]

@18apig223 

You've posted similar in the Glass board so what platform do you actually subscribe to? 

[Exiled-in-HH]

---

@18apig223 wrote:

I have a sky package it includes tv with broadband I pay extra to have my bedroom tv connected to the same service since connection it has not worked 

---

How many years ago was it installed?

[18apig223]

It seems I can not actually speak to a person to resolve my problem if you no longer provide engineers to assist am I expected to continue to pay for a service that I can not use ? 

[Daniel0210]

@18apig223 

In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Do you have Sky+, Sky Glass or something else?

[Annie+UK]

---

@18apig223 wrote:

It seems I can not actually speak to a person to resolve my problem if you no longer provide engineers to assist am I expected to continue to pay for a service that I can not use ? 

---

You can pay a 3rd party company to fix your issue

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

[18apig223]

Why should I pay for a system that has not been set up correctly 🤷‍♀️ 

[Daniel0210]

@18apig223 

You aren't answering the questions we are asking you. 

If you have Sky Glass there are no engineers.

If you have Sky+ Sky no longer support it as it's a very old system. If you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local engineer at your own expense or upgrade to Sky Q or change to Glass / Stream. 

[Annie+UK]

---

@18apig223 wrote:

Why should I pay for a system that has not been set up correctly 🤷‍♀️ 

---

So your system has never worked?

Which Sky System do you have?

1. Sky Plus
2. Sky Q
3. Sky Glass & Live
4. Sky Stream

[18apig223]

About 3 months ago

[Daniel0210]

---

@18apig223 wrote:

About 3 months ago

---

@18apig223 

Please answer the questions we're asking otherwise it's very difficult to advise you. 

[Annie+UK]

---

@18apig223 wrote:

About 3 months ago

---

Are you not able to answer ALL the questions or are you just avoiding answering?

Which Sky System do you have?

1. Sky Plus
2. Sky Q
3. Sky Glass & Live
4. Sky Stream

[Mark39]

....and why do you think it was not set up correctly?

---

@18apig223 wrote:

Why should I pay for a system that has not been set up correctly 🤷‍♀️ 

---