Discussion topic: I’m waiting for someone to ring me back and they haven’t.

This message was authored by: TheKillone · ‎17 Dec 2023

Both of my sky televisions have gone down and it says no satellite signal. I rang yesterday and was told someone would get in touch by the end of the day but that didn't happen and then I rang back today however someone disconnected me. Urgent action is required as I'm trying to run a business.

This message was authored by: Annie+UK · ‎17 Dec 2023

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: Daniel0210 · ‎17 Dec 2023

@TheKillone wrote:

Urgent action is required as I'm trying to run a business.

@TheKillone

Am I missing something here. What has no satellite signal on a Sky+ box have to do with running a business?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: SKY1992bf · ‎17 Dec 2023

@Daniel0210 wrote:
@TheKillone wrote:
Urgent action is required as I'm trying to run a business.
@TheKillone
Am I missing something here. What has no satellite signal on a Sky+ box have to do with running a business?

@TheKillone in addition to the above sky subscription services are for domestic use only and therefore sky has no obligation to you in relation to your business unless you have the necessary sky business account

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: TimmyBGood · ‎18 Dec 2023

@TheKillone wrote:

Urgent action is required as I'm trying to run a business.

For a business television subscription you should have a dedicated contact point outside of normal domestic support.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: I’m waiting for someone to ring me back and they haven’t.

I’m waiting for someone to ring me back and they haven’t.

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Re: I’m waiting for someone to ring me back and they haven’t.

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