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Discussion topic: I have paid my subscription but can't access any sky sport channels

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This message was authored by John19561 This message was authored by: John19561

I have paid my subscription but can't access any sky sport channels

I have paid my subscription but can't access any sky sport channels

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This message was authored by caesarome This message was authored by: caesarome

Re: I have paid my subscription but can't access any sky sport channels

Posted by a Superuser, not a Sky employee. Find out more

Are you saying your services had been restricted so that you had to pay the bill manually ?

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John19561
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This message was authored by John19561 This message was authored by: John19561

Re: I have paid my subscription but can't access any sky sport channels

I've paid my subscription by direct debit (for the last 25 years) but tonight it won't let me in & tells me to upgrade my subscription 

This message was authored by caesarome This message was authored by: caesarome

Re: I have paid my subscription but can't access any sky sport channels

Posted by a Superuser, not a Sky employee. Find out more

@John19561 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I have paid my subscription but can't access any sky sport channels

Posted by a Sky employee

Thanks for escalating this. We’ve sent @John19561 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: I have paid my subscription but can't access any sky sport channels

Posted by a Sky employee

Hi @John19561 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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