I have no sky signal

[Margaret241]

I have no sky signal. I have carried out ibstructions on the moniter its says the box is initiating but it does not happen.

My husband  K. Down,has died and I am now the owner of the account.

Margaret Down

[Margaret241]

my television scree says' your Sky+box isn't getting a satellite signal ,Press the yellow button to fix this issue.

I have tried this several times and I am not getting any progress.

I am sure it is necessary for an engineer to come and fix the issue.

[Mark39]

If you have Sky+, I'm afraid Sky are no longer providing engineer support, unless you have Sky Protect. If you don't have Sky Protect,, you would need to engage a local satellite installer to check your dish and cabling for you.

Alternatively, if you upgrade to Sky Q, your dish etc will be checked at no additional cost to you, as part of the Sky Q installation.

[Margaret241]

How much does Sky Q cost as I am living on a limited budget 

Who Is my local sky engineer

[Annie+UK]

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@Margaret241 wrote:

How much does Sky Q cost as I am living on a limited budget 

Who Is my local sky engineer

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Search for a satellite installer in your local area

Contact Sky for pricing on the Sky Q upgrade

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

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@Margaret241 wrote:

How much does Sky Q cost as I am living on a limited budget 

Who Is my local sky engineer

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It's best to speak to Sky about your upgrade options. Tell them you don't want to pay any more each month. If there are any one-off setup charges, bear in mind that you won't have the engineer charges that you would otherwise have for sorting out the signal problem.

To find a local satellite installer search online, or via the Yellow Pages. By way of a guide to costs, Sky would in the past have charged you £65 for a callout.

[nigea99]

hi @Margaret241 

Sorry for your loss 

Regarding SKY Q, although I know a lot of this is technical you may benefit from reading  some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q