I have no satellite signal on Sky tv. Have tried all troubleshooting tips onnline but no change.

[CS02]

I want to arrange for an engineer visit as I have no satellite signal for several weeks now and jave tried all the tips given online. 

Unfortunately I cannot find a way to do thst as all phone numbers lead to messaging here.

[Exiled-in-HH]

You will only get a Sky installation engineer visit if you have Sky Proctect Insurance, and you will have to phone Sky to arrange a visit😉

Alternative arrange a visit by an independent installer🙁

[Daniel0210]

@CS02 

Almost certainly a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, as already stated, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense  to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).

[CS02]

Thanks. I've arranged for an upgrade to SkyQ now so hopefully all will be OK after that. 

[Daniel0210]

@CS02 

Great. As part of the install the engineer will change the LNB on the dish and check the alignment. I will cc in another Superuser @nigea99 who has compiled some information on customers swapping from Sky+ to Q. 

[nigea99]

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@CS02 wrote:

Thanks. I've arranged for an upgrade to SkyQ now so hopefully all will be OK after that. 

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hi @CS02 

As @Daniel0210  has mentioned, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q