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Discussion topic: I have no red button showing on SKy Sports + (412)

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This message was authored by anniec This message was authored by: anniec

I have no red button showing on SKy Sports + (412)

I want to watch the EFL on sky sports + but I can only see the game that has been chosen as the main one. I keep seeing red button being mentioned but there is no red button on my screen. I thought this was just a glitch but it seems to be permanent.

My box is sky HD


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I have no red button showing on SKy Sports + (412)

Posted by a Superuser, not a Sky employee. Find out more

@anniec 

Sky+ customers (where you've posted) cannot receive red button games. Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I have no red button showing on SKy Sports + (412)

Posted by a Superuser, not a Sky employee. Find out more

@anniec 

Sky+ customers (where you've posted) cannot receive red button games. Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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