I have bought a refurbished sky + HD box installed with my view card but not pairing

[Duncan34]

I have connect the replacement box using my viewing card. It won't connect to the sky channels that so describe to and I am getting a message saying cp04 in the top corner and the message is Request was successful your channels will be available shortly but 2 hours on nothing is happening any suggestions?

[Annie+UK · Accepted solution]

All Sky viewing cards are locked to the Sky box they were paired with at the end of October 2024, you can no longer pair them to a different box

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

[Daniel0210]

@Duncan34 

Sky+, being a legacy package, is no longer supported by Sky. Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.