I have a sky plus Hd box but have not had a signal for some time keeps saying box is intiallising!

[FloppyS]

I have a sky plus Hd box but have not had a signal for some time keeps saying box is intiallising!

[Annie+UK]

Please Note: Sky+ is now a legacy service that Sky are winding down

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[FloppyS]

• Can my sky + box be disarmed by Sky themselves in order for me to take up sky q or am I just really cynical?

[Annie+UK]

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@FloppyS wrote:

• Can my sky + box be disarmed by Sky themselves in order for me to take up sky q or am I just really cynical?

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[Mark39]

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@FloppyS wrote:

• Can my sky + box be disarmed by Sky themselves in order for me to take up sky q or am I just really cynical?

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No. It's a problem with your setup (probably not your Sky box either).

[Exiled-in-HH]

How long have not had a signal?

[FloppyS]

Since January. At first only some of the channels weren't working then it all came back as normal for a while then it all stopped working and just says it's intiallising.

[Mark39]

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@FloppyS wrote:

...then it all stopped working and just says it's intiallising.

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That's because it's still not getting a signal from your dish. The box will allow access to your recordings etc for a while without a signal, but eventually gets stuck on initialising unless the signal is restored. You'll need to get someone out to take a look as @Annie+UK posted. Or upgrade to Sky Q. The dish etc would then be checked at no additional cost to you as part of the Sky Q installation process.