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Discussion topic: I have a message saying I have no satellite signal for my sky service

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This message was authored by Tredavoe This message was authored by: Tredavoe

I have a message saying I have no satellite signal for my sky service

I have a message saying I have no satellite signal for my sky service 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I have a message saying I have no satellite signal for my sky service

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39

Re: I have a message saying I have no satellite signal for my sky service

Posted by a Superuser, not a Sky employee. Find out more

Switch your Sky box off at the plug for 4 minutes. Check that the dish cables are securely connected at the back of the box while it's turned off. If you still have no satellite signal when you turn it back on, you'll need someone out to take a look at your dish setup. Unfortunately Sky no longer provide engineer support for Sky+ boxes unless you have Sky Protect, so you'll need to get a local satellite installer to take a look.

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