22 May 2024 07:49 PM
I have a message saying I have no satellite signal for my sky service
22 May 2024 07:54 PM
Posted by a Superuser, not a Sky employee. Find out more"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
22 May 2024 07:54 PM
Posted by a Superuser, not a Sky employee. Find out moreSwitch your Sky box off at the plug for 4 minutes. Check that the dish cables are securely connected at the back of the box while it's turned off. If you still have no satellite signal when you turn it back on, you'll need someone out to take a look at your dish setup. Unfortunately Sky no longer provide engineer support for Sky+ boxes unless you have Sky Protect, so you'll need to get a local satellite installer to take a look.
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