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I have a blue screen with no sound on my Sky+

Researcher
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Post 1 of 11
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I have a blue screen with no sound on my Sky+

Hi all!

 

Our Sky+ this morning is only displaying a blue screen, but if you pressTV Guide you can see all the planner, channels, recorded channels (So it's not an issue with the picture or HDMI). If you click on any live channel, say BBC One, it displays a blue screen with no sound, nothing, and the bar at the bottom that normally displays the program and when it started etc eventually changes to a 'searching for listings' notification. 

 

It's the same with all our recorded programmes, if you select one to play it simply displays a blue screen with no sound. If you come back out into recordings the recording has not changed from 'recorded' to 'viewed' either. Any help would be appreciated? We've tried turning off and on, changing the HDMI cables etc. 

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Oracle
Posts: 71,176
Post 2 of 11
16,235 Views

Re: I have a blue screen with no sound on my Sky+

Hi @Theresa101

 

Try a manual software update:

 

https://www.sky.com/help/articles/manually-update-sky-box-software

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New Viewer
Posts: 2
Post 3 of 11
13,477 Views

Re: I have a blue screen with no sound on my Sky+

i have this problem today, tried the update option still blue screen did you get an answer?

 

Oracle
Posts: 39,288
Post 4 of 11
13,467 Views

Re: I have a blue screen with no sound on my Sky+

@whynotq was there a message on screen immediately after you started the software update? Or was it just a blue screen again?

Researcher
Posts: 4
Post 5 of 11
13,462 Views

Re: I have a blue screen with no sound on my Sky+

Hi guys I ended up turning it off for ages and when I turned it on again it was working. Since then it has randomly reset itself every now and then usually when I go to play a recording, genuinely think it's just buggy sky services..good luck!

New Viewer
Posts: 2
Post 6 of 11
13,448 Views

Re: I have a blue screen with no sound on my Sky+

thought that was where you ended up, seems the Sky Q mini isn't the most sturdy from other threads, switched all off left unplugged for 5 minutes, switched main one back on waited for it to fully come back then did the mini and of course it all miraculously worked.

Runner
Posts: 1
Post 7 of 11
12,249 Views

Re: I have a blue screen with no sound on my Sky+


@Theresa101 wrote:

Hi all!

 

Our Sky+ this morning is only displaying a blue screen, but if you pressTV Guide you can see all the planner, channels, recorded channels (So it's not an issue with the picture or HDMI). If you click on any live channel, say BBC One, it displays a blue screen with no sound, nothing, and the bar at the bottom that normally displays the program and when it started etc eventually changes to a 'searching for listings' notification. 

 

It's the same with all our recorded programmes, if you select one to play it simply displays a blue screen with no sound. If you come back out into recordings the recording has not changed from 'recorded' to 'viewed' either. Any help would be appreciated? We've tried turning off and on, changing the HDMI cables etc. 


 

Oracle
Posts: 39,288
Post 8 of 11
12,224 Views

Re: I have a blue screen with no sound on my Sky+

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New Viewer
Posts: 1
Post 9 of 11
9,113 Views

Re: I have a blue screen with no sound on my Sky+

Hi Theresa101, I guess by now you have fixed this but for future ease and to be helpful this worked for me.

 

  • Turn off all your boxes at the wall. Check all the wires are plugged in properly.
  • Do NOT unplug anything.
  • Wait for three minutes.
  • Turn on each box starting with the main one using the button with the outline of the house on it (centre, middle of controller).

 

Hey presto all will be resolved.

Oracle
Posts: 19,612
Post 10 of 11
9,106 Views

Re: I have a blue screen with no sound on my Sky+


@Richardg55 wrote:

Hi Theresa101, I guess by now you have fixed this but for future ease and to be helpful this worked for me.

 

  • Turn off all your boxes at the wall. Check all the wires are plugged in properly.
  • Do NOT unplug anything.
  • Wait for three minutes.
  • Turn on each box starting with the main one using the button with the outline of the house on it (centre, middle of controller).

 

Hey presto all will be resolved.


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Runner
Posts: 1
Post 11 of 11
8,868 Views

Re: I have a blue screen with no sound on my Sky+

I had the same problem yesterday but when I switched on again this morning all is OK 

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