I cant watch sky sports

[Frogmella13]

Ive watched sky sports on a new account to find a message which now says i need to up grade an press a red button, then telling me to call a number?

[Mark39]

So do you have a subscription for Sky Sports? 

[Frogmella13]

Hi,

Yes? New account, had access for just over a wrek

[Sue58]

the same thing is happening to me on my second box. the main box is ok

[caesarome]

@Sue58 

Can you view channel 106 on your second box ?

[Sue58]

Hi @caesarome 

Just tried it and no, I get the same message about a red button

Sue

[Sue58]

Hi @caesarome 

And I've just tried Sky news and the same there too!

Sue

[caesarome]

@Sue58 

Do you have a multiscreen sub ?

[Sue58]

Hi @caesarome 

Yes I do and have had for many years. It's the second box that's having the difficulties.

Sue

[caesarome]

@Sue58 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sue58 an invite to chat.