I am paying for sky tv and not receiving it

[DebbieM76]

I am paying for sky tv and not receiving it

[caesarome]

@DebbieM76 

Please explain what is happening as there is no detail in yoir post so what is happening onscreen ?

[Mark39]

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@DebbieM76 wrote:

I am paying for sky tv and not receiving it

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If you want help, you'll have to elaborate.

[DebbieM76]

I threatened to leave sky as I no longer use it. I was offered a package as I am a broadband customer for a sky basic package. This should include sky showcase, Atlantic etc but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

[Annie+UK]

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@DebbieM76 wrote:

I threatened to leave sky as I no longer use it. I was offered a package as I am a broadband customer for a sky basic package. This should include sky showcase, Atlantic etc but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

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I guess you mean Sky Essentials

Sky Essentials is ALL the free channels with recording / playback enabled, you get none of the subscription channels

https://www.sky.com/help/articles/tv-essentials

[Mark39]

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@DebbieM76 wrote:

..but I am now on the phone to be told I am paying to have the privilege of pausing and playing alone

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Yes, that's correct. You get all the free to air channels, but pay for the ability to record/playback/pause.

If you want access to Sky Atlantic etc. you need a subscription to the Signature package.

[DebbieM76]

I've now been told that my 6 month old box was discontinued for receiving a signal so therefore I can only use pause/ play etc

[GD1]

@DebbieM76  Do you have SKy+HD or Sky Q, as you mentioned only 6 months old and Sky + boxes have not been sold for a very long time.

[DebbieM76]

I was send a sky plus box after threatening to leave (I still have sky broadband)

[Mark39]

That would have been a refurbished box. Even the most recent boxes were manufactured as long ago as 2015/2016. Sky no longer provide new subscriptions for Sky+ boxes.

[TimmyBGood]

@DebbieM76 

Note that the situation is complicated because Sky+ HD hasn't been offered to customers for years.  To now get a subscription for viewing Atlantic, Sky might well insist you took Sky Q.