I am paying for multi room, but do not access.

[Anonymous]

I am paying for multi room, I have access to all my Sky channels, but no sky channels I. The other room. Have message,

'a new channel brand showcasing fresh shows and familiar favourites from across Sky. It's never been easier to discover something new.'

[Mark39]

Have you by any chance signed up for Sky Q?

[Anonymous]

No, I haven't. If this is the case that I need to, please can I cancel my Sky subscription.

[caesarome]

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@Anonymous wrote:

please can I cancel my Sky subscription.

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To do that you will have to call Sky when the phone lines open tomorrow and give them your 31 days notice to cancel.

[Anonymous]

Thank you for the reply does this mean I have to subscribe to Q to get access to Chanel's that I access to yesterday & historically. Please can you provide the contact telephone number for Sky that I will need to call to cancel the subscription.

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Anonymous]

Rubbsh Service. I am paying for multi room & don't have access, your suggestion is to subscribe to Q. I am paying for something I do t have access to.

[Daniel0210]

@Anonymous 

Are you aware that we are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

[caesarome]

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@Anonymous wrote:

Rubbsh Service. I am paying for multi room & don't have access, your suggestion is to subscribe to Q

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No that isn't what was posted, it was a suggestion to perhaps you might want to give some thought to sign up to Sky Q not that you will have to if you don't want as you can cancel by giving Sky the required 31 days notice.

[Mark39]

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@Anonymous wrote:

Rubbsh Service. I am paying for multi room & don't have access, your suggestion is to subscribe to Q. I am paying for something I do t have access to.

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You're jumping to conclusions. Nobody said that. Give Sky a call, as previously suggested. They should be able to sort it out for you, without you having to upgrade to Sky Q.