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Discussion topic: How to pair sky viewing card to Sky+ box

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This message was authored by Tina551 This message was authored by: Tina551

How to pair sky viewing card to Sky+ box

I used to use Sky.com/quick fix to pair sky viewing card to another box (still at main address) this page no longer seems to be available and any link I have found (activate etc) just loops back to the first page with no opportunity to add any details.  The only customer service number I found sent me a link to this help forum!

Help would really be appreciated!

Thank you.


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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

@Tina551 wrote:

I used to use Sky.com/quick fix to pair sky viewing card to another box (still at main address) this page no longer seems to be available and any link I have found (activate etc) just loops back to the first page with no opportunity to add any details.  The only customer service number I found sent me a link to this help forum!

Help would really be appreciated!

Thank you.


Hi @Tina551 It has recently come to our attention that :- From 29 October, you won’t be able to pair a viewing card to new/different Sky+ or Sky+HD boxes.

You will need to call SKY and talk to an advisor with regards to updating to either SKYQ, SKY Glass or SKY Stream.

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I used to have superpowers… But a therapist took them away.

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This message was authored by Mark39 This message was authored by: Mark39

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more
Tina551
Topic Author
This message was authored by Tina551 This message was authored by: Tina551

Re: How to pair sky viewing card to Sky+ box

Thank you Mark for the quick response, unfortunately that link seems to be broken, it just keeps looping back to previous page! I am wondering if Sky longer supports this as the Sky+ box is quite an old system! But I still need to pair the card!

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
Tina551
Topic Author
This message was authored by Tina551 This message was authored by: Tina551

Re: How to pair sky viewing card to Sky+ box

Thank you for your reply but the box is not connected to the internet or phone line, do you know the telephone number to call? And out of interest do you know what happened to the Sky.com/quickfix option? That was so simple!

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more
Use the following link for contacting Sky: CONTACT

 

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

 

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)
Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
Tina551
Topic Author
This message was authored by Tina551 This message was authored by: Tina551

Re: How to pair sky viewing card to Sky+ box

Thank you very much Annie, I will try to phone them tomorrow!

This message was authored by Rikkidog This message was authored by: Rikkidog

Re: How to pair sky viewing card to Sky+ box

Hi , I've the same problem,  I'd be interested in finding out how you get on regarding a solution. 

Tina551
Topic Author
This message was authored by Tina551 This message was authored by: Tina551

Re: How to pair sky viewing card to Sky+ box

I will certainly post on here if I manage to resolve this!  I have a telephone number but really had other things to do today other than put myself in a queue! I rather suspect that if I threaten to cancel my Sky subscription, I might get an answer! 

This message was authored by Rikkidog This message was authored by: Rikkidog

Re: How to pair sky viewing card to Sky+ box

Hopefully that threat should do the trick 🤞

This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

@Tina551 wrote:

I used to use Sky.com/quick fix to pair sky viewing card to another box (still at main address) this page no longer seems to be available and any link I have found (activate etc) just loops back to the first page with no opportunity to add any details.  The only customer service number I found sent me a link to this help forum!

Help would really be appreciated!

Thank you.


Hi @Tina551 It has recently come to our attention that :- From 29 October, you won’t be able to pair a viewing card to new/different Sky+ or Sky+HD boxes.

You will need to call SKY and talk to an advisor with regards to updating to either SKYQ, SKY Glass or SKY Stream.

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How to pair sky viewing card to Sky+ box

Are Sky going to make a public statement about this change🤔

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This message was authored by Mark39 This message was authored by: Mark39

Re: How to pair sky viewing card to Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

I would guess that's unlikely, presumably on the basis that Sky+ is a legacy product, no longer marketed and increasingly unsupported.

Tina551
Topic Author
This message was authored by Tina551 This message was authored by: Tina551

Re: How to pair sky viewing card to Sky+ box

Thank you all who replied to this problem!  I think I now have my answer, time to give up or give in and upgrade!

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How to pair sky viewing card to Sky+ box


@Mark39 wrote:

I would guess that's unlikely, presumably on the basis that Sky+ is a legacy product, no longer marketed and increasingly unsupported.


So Sky is happy for subscribers to buy replacement Sky+ HD boxes only to find they can not be activated😔

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