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Discussion topic: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

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This message was authored by SBartlett This message was authored by: SBartlett

Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Hi

 

Need to cost a new Sky + HD Remote.. Website says to contact you directly. Thanks

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This message was authored by Mark39 This message was authored by: Mark39

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Posted by a Superuser, not a Sky employee. Find out more

Welcome to the Community 🙂

 

We're mainly customers here, so you're not contacting Sky. Your best bet is to try your local supermarket or hardware store where a replacement is likely to be cheaper. Otherwise try online retailers such as Amazon.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Posted by a Superuser, not a Sky employee. Find out more

Check Amazon and your local highstreet shops like ASDA, ARGOS, TESCO etc...

 

This forum is primarily customer-to-customer help

SBartlett
Topic Author
This message was authored by SBartlett This message was authored by: SBartlett

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Hi,

 

Thanks for the reply. The Sky website says to call as they don't sell them online, but when I called they sent me a link to here. I presumed it was a customer service chat!

 

I'd rather not give Amazon my money, or the obvious, cheap imports you get on Ebay. Thought I'd see what Sky are charging first, but it doesn't seem that straightforward. Thanks for your reply 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.


@SBartlett wrote:

Hi,

 

Thanks for the reply. The Sky website says to call as they don't sell them online, but when I called they sent me a link to here. I presumed it was a customer service chat!

 

I'd rather not give Amazon my money, or the obvious, cheap imports you get on Ebay. Thought I'd see what Sky are charging first, but it doesn't seem that straightforward. Thanks for your reply 


Argos have them. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Well...

 

https://www.sky.com/shop/accessories

 

... but you've got to phone🤔

 

Is it now standard practice for Sky CSs to get this Community to do their job?

Exiled in HH
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:
Is it now standard practice for Sky CSs to get this Community to do their job?

@Exiled-in-HH 

One of the main functions of the Community is to be the 'go to' place for help and advice to prevent the need to call Sky in the first place where possible. That would effectively mean the agents taking calls are available to deal with issues that can't be sorted here either by other customers or the Messaging Team. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
SBartlett
Topic Author
This message was authored by SBartlett This message was authored by: SBartlett

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Thanks, I saw that Argos have them. I may well just do this. Much appreciated. 

SBartlett
Topic Author
This message was authored by SBartlett This message was authored by: SBartlett

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Yes, but the website actually stated I was to call them!

SBartlett
Topic Author
This message was authored by SBartlett This message was authored by: SBartlett

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

I think you have a point. The options via call have no mention of what I needed.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

@Daniel0210 The link clearly specifies a phone number to call to buy a remote🤔

 

When used @SBartlett  was told to ask this community  ... other customers ... was that appropriate? 

 

 

 

Exiled in HH
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH 

I was referring to your comment in general not that particular link. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

@Daniel0210 ... well, well, this is a specific discussion🤔

Exiled in HH
This message was authored by oj01 This message was authored by: oj01

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

@Daniel0210 The link clearly specifies a phone number to call to buy a remote🤔

 

When used @SBartlett  was told to ask this community  ... other customers ... was that appropriate? 

 

 

 


If other customers can direct the OP to Argos, Amazon or Asda, which will likely result in getting a remote quicker and cheaper, then, Yes, quite appropriate. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Hi, need to cost a new Sky + HD remote. Website says need to contact you.

So the Sky CSs agent couldn't say we don't sell them anymore try online... they had to redirect @SBartlett to this community😂

Exiled in HH
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