Hi, my Sky has just started to freeze in the middle of a programme, it does the same on recordings.

[BohoRoad]

My Sky remote freezes as well, so only option is to power cycle the Sky box.

[Annie+UK]

Try a Planner rebuild:

For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:

• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):

• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

The above and so much more can be found in my Sky Plus F⋅A⋅Q

[BohoRoad]

Hi Annie. 

Thanks for this, uch appreciated.

I managed to sort by power cycling and updating my software revision. My remote was also frozen so I was unable to follow your advice. The online My Sky help advised the route I took. All seems good for now.