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Discussion topic: Hi, im getting a message showing viewing card not authorised.

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This message was authored by: Loopy+linda

Hi, im getting a message showing viewing card not authorised.

The message is showing viewing card not authorised. I have followed all the advise. Took the card out reinstalled it. Reset the box and still not working 

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This message was authored by: Mark39

Re: Hi, im getting a message showing viewing card not authorised.

Posted by a Superuser, not a Sky employee. Find out more

Have you previously signed up for Sky Q and not gone ahead with it?

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This message was authored by: Loopy+linda

Re: Hi, im getting a message showing viewing card not authorised.

I did back in March 

This message was authored by: caesarome

Re: Hi, im getting a message showing viewing card not authorised.

Posted by a Superuser, not a Sky employee. Find out more

When you ordered Sky Q your viewing card in your Sky+ box will have been cancelled so you will need to call Sky as they will need to send you another one out.

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This message was authored by: Mark39

Re: Hi, im getting a message showing viewing card not authorised.

Posted by a Superuser, not a Sky employee. Find out more

If you were sent a Viewing Card for Sky Q before it was cancelled, you can use that.

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This message was authored by: Loopy+linda

Re: Hi, im getting a message showing viewing card not authorised.

Thanks people. I have managed to get through to sky and got a new card on way. Xx

 

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