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Discussion topic: Hi, My Sky+ HD box is saying it is not getting a satellite signal.I have tried turning it off at the

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This message was authored by PaddyB67 This message was authored by: PaddyB67

Hi, My Sky+ HD box is saying it is not getting a satellite signal.I have tried turning it off at the

Hi, My Sky +HD box says it is not getting a satellite signal. I have tried switching it off at the mains and checked all connections but no joy??


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Hi, My Sky+ HD box is saying it is not getting a satellite signal.I have tried turning it off at

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are winding down

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Hi, My Sky+ HD box is saying it is not getting a satellite signal.I have tried turning it off at

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are winding down

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by caesarome This message was authored by: caesarome

Re: Hi, My Sky+ HD box is saying it is not getting a satellite signal.I have tried turning it off at

Posted by a Superuser, not a Sky employee. Find out more

Sky no longer supports Sky+ boxes so you will have to contact a company local

to you so they come out and look into this for you.

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