This discussion topic has been answered Discussion topic: Help with keeping downloads that have an expiry date

This message was authored by: Ludinka · ‎16 Oct 2023

Hi Sky Community, Does anyone know if I can prevent my downloaded programs, that have an expiry date, from being deleted if I select to “keep” them in my planner, by pressing the blue button? Does anyone know if this will prevent downloads with an expiry date from automatically being deleted, ie enable me to keep them longer than the expiry date?

Many thanks in advance, Lou 😁

This message was authored by: SKY1992bf · ‎16 Oct 2023

@Ludinka no you can't, keep only works on recordings directly from live tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎16 Oct 2023

@Ludinka no you can't, keep only works on recordings directly from live tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Annie+UK · ‎16 Oct 2023

Expiry dates cannot be circumvented, you would need to offload the recording to an external device which is not 100% lawful

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: Ludinka · ‎16 Oct 2023

Ok, thanks for clarifying, I appreciate your response 👍🏻😁

This discussion topic has been answered Discussion topic: Help with keeping downloads that have an expiry date

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