Discussion topic: Having issues with the picture, just seeing green and pink pixelation, sound works just no picture?

This message was authored by: G.and · ‎02 Jun 2023

No picture just green and pink screen, could it mean a new box is needed? I have sound

This message was authored by: GD1 · ‎02 Jun 2023

@G.and Have you tried a power reboot by unplugging the box from the mains and plugging back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Annie+UK · ‎02 Jun 2023

Is this just live TV or the Guide as well?

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus

This message was authored by: Mark39 · ‎03 Jun 2023

@G.and wrote:

No picture just green and pink screen, could it mean a new box is needed? I have sound

Try replacing the HDMI cable. Or disconnect it from both tv and Sky box, swap the ends over and reconnect. Be sure your tv and Sky box are both in standby when you do this.

Discussion topic: Having issues with the picture, just seeing green and pink pixelation, sound works just no picture?

Having issues with the picture, just seeing green and pink pixelation, sound works just no picture?

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