Discussion topic: Have main sky HD+ box in one room and one multu room with all channels able to record and live pause

This message was authored by: Diane77 · ‎01 Dec 2023

Have main sky HD+ box in one room and one multu room with all channels able to record and live pause, working fine. Second multi room suddenly stopped being able to record or live pause.

Have removed and wiped/cleaned viewing card

Unplugged all devices and rebooted

Reset sky+ box and completed the rebuild.

Please note this happene to another boxI have and a sky engineer had to do a refresh my system.

Thank you for any help

This message was authored by: SKY1992bf · ‎01 Dec 2023

@Diane77 If you have followed the same procedure the engineer did last time and it still won't work

you will likely have to source a replacement box off the web or upgrade to sky q

sky no longer provide engineer support or replacement hardware for Sky plus

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: GD1 · ‎01 Dec 2023

@Diane77 Your duplicate thread has been removed as you only need the one thread for the same issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Diane77 · ‎01 Dec 2023

Thank you for your reply the refresh was done over the phne it took 2 minutes, are you saying they will not provide this level of support. He reset my account .

This message was authored by: SKY1992bf · ‎01 Dec 2023

@Diane77 You can call sky and see if they can fix it over the phone again but if they can't then my original reply stands

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Diane77 · ‎01 Dec 2023

Thank you for your advice, and such a speedy response.

This message was authored by: Mark39 · ‎01 Dec 2023

@Diane77 wrote:

Thank you for your reply the refresh was done over the phne it took 2 minutes, are you saying they will not provide this level of support. He reset my account .

Give Sky a call and you should be ok. You might want to have the Viewing Card number handy for the box which has lost the record/live pause functions

This message was authored by: Diane77 · ‎01 Dec 2023

Thank you again for a speedy response and your advice, very helpful

Discussion topic: Have main sky HD+ box in one room and one multu room with all channels able to record and live pause

Have main sky HD+ box in one room and one multu room with all channels able to record and live pause

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Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

Re: Have main sky HD+ box in one room and one multu room with all channels able to record and live p

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