Have an old sky box and been informed this morning the viewing card doesn't work

[Edward271]

Old sky box informed viewing card needs renewal 

[Mark39]

What exactly is the message you're seeing? Do you have a Sky+HD box or a very old Sky+ box not capable of receiving HD channels?

[nigea99]

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@Edward271 wrote:

Old sky box informed viewing card needs renewal 

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hi @Edward271 

Is it this the same card that has always been in that box ?

From Last October you can longer switch cards to a box that it was not paired to at that time.

[Edward271]

Sky+HD box the same card has always been in box

[Mark39]

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@Mark39 wrote:

What exactly is the message you're seeing? Do you have a Sky+HD box or a very old Sky+ box not capable of receiving HD channels?

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[Edward271 · Accepted solution]

Just contacted sky a new card is coming to me and a refund for the days lost thank you mark for your help