Engineer unable to install dish & LNB for health &safety reasons

[SteveOfStretton]

My existing LNB and dish are located on a chimney and SKY engineer is not allowed to access the dish and LNB for health and safety reasons. There is no other lace to install the dish etc.

[TimmyBGood]

@SteveOfStretton 

Unfortunately that means Sky is probably not going to supply your address with a satellite television service.

We used to advise that an independent installer be booked, but Sky policy is now not to install a satellite television box at an address with an existing dish where this is not reachable under their own safe working schedule.

[SteveOfStretton]

Hi Timmy - thanks for heads up on this issue. The engineer left behind the dish and 6 port LNB that was to replace the existing dish etc . If I get this installed by a 3rd party installer are you saying that SKY will not accept my SKY Q order ?

[SKY1992bf]

@SteveOfStretton  Best thing to do is call Sky directly and explain that you already have the dish and lnb installed and see if they will allow you to order the boxes and subscriptions without the dish being fitted 

[Mark39]

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@SteveOfStretton wrote:

Hi Timmy - thanks for heads up on this issue. The engineer left behind the dish and 6 port LNB that was to replace the existing dish etc . If I get this installed by a 3rd party installer are you saying that SKY will not accept my SKY Q order ?

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That's likely to be the case, yes, as Sky will not be able to maintain the dish in the event of a future fault.

[TimmyBGood]

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@SteveOfStretton wrote:

If I get this installed by a 3rd party installer are you saying that SKY will not accept my SKY Q order?

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You can order (unless the previous installer has 'flagged' the address), but Sky policy is apparently for the installer to refuse to put the Sky box(es) in place.  Whether all installers keep to this policy is unknown, but they presumably should.