Engineer unable to install Sky Q therefore the old card needs to be reactivated

[Jen210]

Engineer unable to install Sky Q because there is not a good enough signal because of large trees. Sky have deactivated old card and replaced it with the new Sky Q card...I am therefore unable to reactivate the old card because the Sky Q card is showing on my account.  I do not have Sky Q. I need my old card to be reactivated.

[Mark39]

You can use the Sky Q Viewing Card.

[Jen210]

The Sky Q card do not work because the Engineer said that the Sky box is an old Amstrad. Therefore Sky needs to reactivate the old card.

[Mark39]

You'll need to speak to Sky, then. If you wish, we can ask their messaging team to contact you here so that you can do that.

[Jen210]

Thank you for looking at this post.  Yes, please ask Sky messaging team to contact me. 

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a private message inviting you to chat online. Note that the chat remains open only for 48 hours. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Jen210.

[Mr+Flibbles+86]

We are still looking to help you Jen210. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Jen210]

Yes, I still need help to reactivate the old card.

[Daniel0210]

@Jen210 
I’ve re-escalated your issue to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[JackieD2]

Going around in circles trying to get Sky Q box since offered free box in October. Eventually got tier 2 engineer to sort out all of the issues but now still waiting for a Q Box. Have had 3 engineers visit and one engineer cancelled before Christmas who was tier 2. Had one discussion with call centre where call handler was doing a really hard sell to get a more expensive package to the point of he was shouting that we had to have the main Q box and another one for different room plus a more expensive subscription. Real pressure selling. Anyway signal problems resolved beginning of Feb but engineer didn't have a Q box on the van, said we would be contacted. 3 weeks later no contact so have phoned Sky numbers. We have been around and around the houses and told we could have installation of Q box end of March. We have not accepted that date as from October to March to get a Q box is absolutely ridiculous. Now considering options re fibre from a different company. Anyone else had the same run around when going to a Qbox

[Daniel0210]

@JackieD2 

Before Christmas the time between ordering to Sky Q installation was exactly a month.