Discussion topic: Distorted and pixelated picture on bbc 1, 2 and itv 1

This message was authored by: VParmar02 · ‎01 May 2025

The picture on channels BBC1, BBC2 and ITV1 are distorted and pixilated.

This has been going on fir about 4 days and has gradually got worse.

Need help to rectify this

This message was authored by: GD1 · ‎01 May 2025

@VParmar02 If you have a Sky+HD box Sky no longer support these so you will need to engage the services of a local satellite dish installer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Mark39 · ‎01 May 2025

@VParmar02 most likely a problem with your dish. Unless you have Sky Protect, you'll need to engage a local satellite technician to take a look, as @GD1 posted.

This message was authored by: Daniel0210 · ‎01 May 2025

@VParmar02

Any involvement by a local satellite engineer will be at your own expense.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Discussion topic: Distorted and pixelated picture on bbc 1, 2 and itv 1

Distorted and pixelated picture on bbc 1, 2 and itv 1

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