Considering moving to sky q for free, just have some questions

[Ray61]

Hello guys,

I have been a sky+hd customer since 2014.

I have the 2tb Jet Black box " DRX 895 " connected to my recently Sky Ultrafast Fiber broadband, which my sky+ box is connected to my Sony Bravia XR-55A95L

Last year, i have gotten a letter from sky, telling me that i can upgrade to Q for free, held it off for a while since i was still enjoying my sky+ box. I was previously considering about it in 2022.

Well that time has come and i have decided to upgrade.

I am just concerned about:

• What will happen to my Sky store purchases?
• What will happen to my packages? Will i still be able to watch my sky sports, sky kids and sky cinema?
• Will i get a new viewing card?
• What will happen to my recordings and series links?
• What will happen to my dish?
• What will happen to my Sky+ Multiscreen boxes? Can i also get them to sky q multiscreen boxes? 
• Will i get a 4k sky q box?

Thats all im thinking about upgrading to sky q. Cost isnt a worry for me, i can buy more miniboxes and 4k subscription, i just want the best entertainment experience for my buck. Even if it means i have to switch boxes

Thank you

___________________________________________________________________________

Sky + Subscriber since 2014. Sky Internet Subscriber since 2017

Box : DRX 895, 2TB Jet Black with Original Remote, paired with 2 Multiscreen Boxes upstairs (Multiscreen purchased in 2014). Connected Sky+ to Broadband via Cat6 Ethernet Cable (ethernet cable since 2021, previously through wifi).

Satellite: Original Sky+ LNB, untouched since 2014. 

TV: Sony Bravia XR-55A95L 4K OLED TV (since 2023, bought in preperation for sky Q)

Internet: Sky Ultrafast Fibre 1 Gigabit with Sky Talk (since 2023)

Packages: Sky Variety Sky+, Sky Sports (since 2015), Sky Multiroom (Since 2014), Sky Cinema (since 2019), Sky Kids (since 2019), Sky Sports Extra (Since 2023)

Considering upgrade to Sky Q (Since 2022, letter received in 2023, now actively since 2024)

[Daniel0210]

---

@Ray61 wrote:

I am just concerned about:

• What will happen to my Sky store purchases? You won't have lost them.
• What will happen to my packages? Will i still be able to watch my sky sports, sky kids and sky cinema? Yes, providing you still subscribe to them when ordering Sky Q
• What will happen to my recordings and series links? You will lose those
• What will happen to my dish? If it's still in good condition the engineer will just change the LNB on it in order to receive transmission to the Sky Q box. He/she may even change it if it's seen better days
• What will happen to my Sky+ Multiscreen boxes? Can i also get them to sky q multiscreen boxes? You will be able to order more mini boxes to replace the additional Sky+ boxes you may have. You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.
  
  All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

Thats all im thinking about upgrading to sky q. Cost isnt a worry for me, i can buy more miniboxes As stated above the sky Q box and any mini boxes are loaned to you and must be returned when you cancel your subscription. 

---

@Ray61 

I will cc in @nigea99 who has compiled a help guide for customers thinking of switching. 

[caesarome]

@Ray61 

Your Sky Store purchases remain on your account so if they are not on your new box then you just need to login to them online or via the Sky Store app on a mobile device and sending them to your box.

[Exiled-in-HH]

@Ray61 

"just want the best entertainment experience for my buck. Even if it means i have to switch boxes"

Sky Q mini boxes do not support UHD... the only way to get UHD on all your UHD TVs with Sky is with Sky Stream using Sky Pucks😉

[nigea99]

hi @Ray61 

As mentioned by @Daniel0210 , who has answered your specific queries,  you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

Any further questions do not hesitate to ask

P.S. You may get a UHD capable box as part of a free upgrade but to be sur eof an HDR capable one you probably  willcharged extra & note if you are used to a 2TB you may find 2TB boxes specifically will be extra and may be thin on the ground - if you do go for a 2TB make sure you stress you want an HDR capable one (assuming you are likely to ever want one)  as the 1st generation were UHD but not HDR