Catch up issues

[Adele+Norman]

• I have tried to use sky catchup for both bbc and itv programmes since saturday and various programmes which are usually there are missing  also when typing name of programme I  top left search episodes I want to catchup on by downloading are missing. Thank you

[caesarome]

You are not the first to report this issue over the last few days so like those that have previously all you can do is email the Viewer Relations team on this address about these issues - viewerR@sky.uk

[stsr]

@Adele+Norman I'm the same called yesterday got no help just told to leave it for a week 😢

[stsr]

@Adele+Norman @caesarome 

 

[Oddie2004]

From sky team help twitter feed.

Hi Julian, we have had confirmation that there is a backlog in some on demand content being uploaded to our platform. What's happening as a result of that is some shows, particular recent shows are coming up with Download failed among other errors across all platforms. This is a case of just waiting until it's all sorted but no ETA at this time Julian, would just be a case of keeping checking along with recording the shows you want to watch to ensure it's not missed. Thanks, Daniel