Cannot pair viewing card to new hd box

[phil+ipod]

Hi

i have done this a few times before without any issues 

card will not pair with box states go to sky.com/quick fix

when trying to access website it states I have no permission to access on this server 

tried via my phone as well with same issue, problem at sky ?

[phil+ipod]

Looking for help, trying to pair my sky card to a new box, keep getting the error below when accesing sky.com/quickfix

Access Denied

You don't have permission to access "www.sky.com /mysky/tv/card-pairing" on this server.

Reference #18.c1ed655f.1634130737.118bf0a

Reset router , even tried my mobile to register card, but get the same error

[Mark39]

Works for me, but resolves to: https://activatemychannels.sky.com

Try that. If it doesn't work, try your browser,in privacy/incognito mode.

[Annie+UK]

If your sky box is connected to a phoneline or broadband then a New Install will pair the card

See question Q21 in my Sky+ FAQ

[HeathHayle]

@phil+ipod it must be down at the moment then someone else had the same problem I advised them to phone sky and get it paired over the phone I would use this number 0333 759 4776 and say tv technical when asked the reason for your call

[phil+ipod]

Takes me to the sky page which I can get too with quick fix, same error tho on clicking link

access is denied on this server you have no permission 

[phil+ipod]

Same error in private mode 😞

[caesarome]

You should be able to do this via your box:

Make sure your Sky viewing card is correctly inserted into the box.
Press Services on your Sky remote
Press 0, 0, 1, Select (setup should now be highlighted)
Scroll across to New Install
Press Select twice

[phil+ipod]

Problem at sky confirmed via technical dept

Cardnoe paired over phone

[Micky+not+Fynn]

I have bought a sky second hand Sky plus box and the card need fixing. I only changed from my old original sky box as the new box is supposed to be able to record programs. So far it is no better than the old one, if not worse. The instruction says go to sky.com/quickfix but I get no informating only a report that I have been to this site before.

Michael.

[Mark39]

@Micky+not+Fynn can you clarify what you mean by 'fixing'? Is this the Card from your old Sky box? Do you have a subscription for Sky TV? 

[Annie+UK]

@Micky+not+Fynn I'm guessing you're moving from a non-Sky+ to a Sky+ box, if so then you'll most likely need to phone sky to have the Sky+ features activated on your card

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[HeathHayle]

@Annie+UK doesnt the sky signature package already include the sky+ entitlement?

[Annie+UK]

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@HeathHayle wrote:

@Annie+UK doesnt the sky signature package already include the sky+ entitlement?

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All subscriptions include Sky+ features but if you have an old box that does not have Sky+ then it is not activated on the card as there would be no point

[Mark39]

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@HeathHayle wrote:

@Annie+UK doesnt the sky signature package already include the sky+ entitlement?

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Yes, however, previous experience here suggests that if you're swapping the Viewing Card from a non-recording Digibox to a Sky+ box, the entitlement has to be independently added.

We can probably conclude from that, that although the Plus features are part of the Signature package, that entitlement isn't propagated to the Viewing Card along with the other viewing entitlements on the package.