Can’t watch on demand or sky box sets

[Garry200776]

I recently changed my package to sky signature and I am not able to watch on demand or box sets?

looking at recent posts I need to get someone at sky to refresh/pair my viewing card. Can someone please help!

[oldfella]

---

@Garry200776 wrote:

I recently changed my package to sky signature and I am not able to watch on demand or box sets?

looking at recent posts I need to get someone at sky to refresh/pair my viewing card. Can someone please help!

---

Hi @Garry200776 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Garry200776]

I do have the HD part of the package on sky signature. When going into box sets or on demand I get a pop up message saying "You don't have Sky+ entitlement" 

I had a sky Q order on my account which never happened and is not happening now it's a sky+ box I have, sky cancelled the sky Q order today and since then I can't access box sets or on demand when I should.

[Annie+UK]

---

@Garry200776 wrote:

I do have the HD part of the package on sky signature. When going into box sets or on demand I get a pop up message saying "You don't have Sky+ entitlement" 

I had a sky Q order on my account which never happened and is not happening now it's a sky+ box I have, sky cancelled the sky Q order today and since then I can't access box sets or on demand when I should.

---

Note: cancelling a Sky Q order will automatically disable your Sky+ viewing card after some time, if you have not got a replacement card then you'll need to phone sky to get a new card send before your current card becomes useless, whilst on the phone you can sort out your other issue 🙂