Can’t get sky+hd to work after move

[Chris1954]

Moved from old address to new address, sky + had working fine at old address. When I connected my box to Satellite sockets at new address ( which had sky Q and worked, with 2 feeds) message on sky+hd box says sky box not getting a satellite signal! I have checked all connectivity and all sound, what can I do?

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[oj01]

---

@Chris1954 wrote:

Moved from old address to new address, sky + had working fine at old address. When I connected my box to Satellite sockets at new address ( which had sky Q and worked, with 2 feeds) message on sky+hd box says sky box not getting a satellite signal! I have checked all connectivity and all sound, what can I do?

---

If you know that the previous occupants had Sky Q then your Sky+HD Box won't work. The LNB on the dish isn't compatible with your box. You would need to employ a local satellite company to get it changed. Or switch to Sky Q yourselves.

This is assuming that you have your own dish rather than a communal system.

[Mark39]

@Chris1954 might be a convenient time to consider upgrading to Sky Q?