Can’t get my sky to install

[Tracy8477]

I'm new to sky and trying to set it up and it keeps saying it can't install what am I doing wrong 

[BenJoBanjo]

---

@Tracy8477 wrote:

I'm new to sky and trying to set it up and it keeps saying it can't install what am I doing wrong 

---

What are you trying to install? Do you have a Sky Stream puck?

[nigea99]

---

@Tracy8477 wrote:

I'm new to sky and trying to set it up and it keeps saying it can't install what am I doing wrong 

---

Hi @Tracy8477  do you have SKY Stream (small black streaming box) ?

If so, we will move your post to the dedicated Stream group where you are more likely to get the correct advice