Can't get in to Netflix

[HelenFN]

Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

[Chodley]

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@HelenFN wrote:
Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

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Since upgrading what?

[HelenFN]

Good point! Renewing my Sky + contract. Which had Netflix previously. Supposed to have been added back onto my account but I can't access Netflix as it is asking for a payment but am paying via my Sky account .

[Daniel0210]

@HelenFN 

So, to clarify, you have Sky+, not Sky Q where you've posted? 

[HelenFN]

Thank you hasn't spotted the different places to post. Yes is sky + will ask the question there.

[Daniel0210]

@HelenFN 

No need. I will move this one. You will need to call Sky to get this sorted. 

[Daniel0210]

@HelenFN 

I'm still confused though as Sky+ does not support apps. 

[HelenFN]

Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!

[Chodley]

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@HelenFN wrote:

Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!

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Sorry, called whom?

and as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

[HelenFN]

@Daniel0210 I had Netflix previously as part of my contract. My contact ran out so have renewed and apparently I can add Netflix at extra cost to my new package. But it doesn't allow me to log in, asking for a payment method when I try. I will call Sky later.

[Daniel0210]

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@Chodley wrote:
as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

@HelenFN 

As per the above, and my earlier reply please explain where you've been accessing and viewing Netflix as Sky+ does not support apps. 

[HelenFN]

Called Sky

I have always accessed Netflix via my Sky+ box together with other apps such as BBC iPlayer to watch on my TV.

[Mark39]

Hi @HelenFN , I think perhaps you do have Sky,Q. 🙂  It's physically impossible to access Netflix, iPlayer or any other app on Sky+ boxes. They're not capable of running any app.

[HelenFN]

News to me but if that is the case then so be it. I still need to ring Sky though to get Netflix sorted.

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)