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Discussion topic: Can't get in to Netflix

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This message was authored by HelenFN This message was authored by: HelenFN

Can't get in to Netflix

Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

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HelenFN
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This message was authored by HelenFN This message was authored by: HelenFN Answer

Re: Can't get in to Netflix

Thanks all for your help. Spoke to a v helpful gentleman named Mohammed at Sky and I now have Netflix again. 

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This message was authored by Chodley This message was authored by: Chodley

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@HelenFN wrote:
Since upgrading I can't access Netflix . The app wants a payment method even though am paying via Sky. Anyone else had this issue or any ideas how to resolve it?

Since upgrading what?

HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

Good point! Renewing my Sky + contract. Which had Netflix previously. Supposed to have been added back onto my account but I can't access Netflix as it is asking for a payment but am paying via my Sky account .

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@HelenFN 

So, to clarify, you have Sky+, not Sky Q where you've posted? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

Thank you hasn't spotted the different places to post. Yes is sky + will ask the question there.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@HelenFN 

No need. I will move this one. You will need to call Sky to get this sorted. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@HelenFN 

I'm still confused though as Sky+ does not support apps. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!

This message was authored by Chodley This message was authored by: Chodley

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@HelenFN wrote:

Thanks. I called them yesterday. Still not working but I will have another go today. Patience and all that!


Sorry, called whom?

 

and as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

@Daniel0210 I had Netflix previously as part of my contract. My contact ran out so have renewed and apparently I can add Netflix at extra cost to my new package. But it doesn't allow me to log in, asking for a payment method when I try. I will call Sky later.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Chodley wrote:
as above, Sky+ doesn't have any apps so is this Netflix something you are running on another device?

@HelenFN 

As per the above, and my earlier reply please explain where you've been accessing and viewing Netflix as Sky+ does not support apps. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

Called Sky

I have always accessed Netflix via my Sky+ box together with other apps such as BBC iPlayer to watch on my TV.

This message was authored by Mark39 This message was authored by: Mark39

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more

Hi @HelenFN , I think perhaps you do have Sky,Q. 🙂  It's physically impossible to access Netflix, iPlayer or any other app on Sky+ boxes. They're not capable of running any app.

HelenFN
Topic Author
This message was authored by HelenFN This message was authored by: HelenFN

Re: Can't get in to Netflix

News to me but if that is the case then so be it. I still need to ring Sky though to get Netflix sorted.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can't get in to Netflix

Posted by a Superuser, not a Sky employee. Find out more
Use the following link for contacting Sky: CONTACT

 

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

 

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)
Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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